Refund & Exchange Policy

DVD Training Programs 

Black Laser Learning, Inc.® will happily replace any defective product within 30 days of purchase.

We have a 100% guaranteed shipping policy.

If you do not receive your DVD within the allotted time frame specified, we will ship you a new DVD free.


Electronics

We offer a return period of 30 days from date of shipment. Return Merchandise Authorization (RMA) numbers are required for all returns. Returned products must be complete in the original packaging and resalable. Special Order items and bundles may not be returned. Units requiring service, either warranty or otherwise, should be returned directly to the manufacturer. To obtain an RMA number, please send an email to nadine@blacklaserlearning.com. Be sure to include your name, purchase date, the unit(s) being returned, and the reason for return. Returned merchandise may be subject to a restocking fee of up to 15%.


Software

Software may not be returned but defective dongles can be exchanged.  Please contact vince.capone@blacklaserlearning.com for details.


Live Seminars

Attendance at one of our technical seminars will require prepayment. See individual seminar details for refund policy.

If Black Laser Learning, Inc.® should cancel a seminar, your fee shall also be refunded in full.

Please feel free to contact us at anytime.

 

 

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